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Study: Apple leads in phone-based tech support



"Apple shone when it came to actually solving the problem, compared to the competition—53 percent of Apple customers reported their problem had been resolved on the call, while 45 percent of Dell customers and 39 percent of HP customers reported the same"

(via macworld)

Filed under  //   apple   business   corporate   research   tech support  
Posted June 26, 2009
// 0 Comments

Apple without Steve Jobs is looking more likely



"At this point, losing Tim Cook would be a bigger deal to investors than if Steve Jobs stepped aside" - Gene Munster

Filed under  //   apple   business   corporate  
Posted June 25, 2009
// 2 Comments

Steve Jobs and Tim Cook


Why We Need Steve Jobs 

It's a rarity to see Dan Lyons, a.k.a Fake Steve Jobs, receive a compliment on his analysis of anything related to Apple but the eminent John Gruber thinks Lyons has got it down pat this time. 

According to Lyons, Steve Jobs and Tim Cook are like James T. Kirk and Spock. One is hot headed and impulsive, the other calm and calculating.

Filed under  //   apple   business   corporate  
Posted June 24, 2009
// 1 Comment